Send us an enquiry

Want to book a holiday?

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We’ve tried to make it as easy as possible for you to contact us whether you are looking at booking your holiday or if you already have an existing booking. Our dedicated teams are on hand to help with all your queries.

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Have you already booked?

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For support with an existing booking, please contact our Customer Services Team at 020 8123 1234 during office hours. We’re available Monday to Friday from 9am to 5:30pm, and Saturday from 10am to 3pm. We are closed on Sundays.

Already on holiday?

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We provide 24/7 in-resort telephone support. If you encounter issues with your hotel, try addressing them with the hotel management first. If needed, contact our in-resort team at +44 208 123 1234 (international charges may apply).

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Have a question?

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Visit our comprehensive FAQs section for answers to common queries.

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Still need to talk to us?

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Our phone lines can be busy, but you can reach our Customer Support Team at 020 8123 1234We are available Monday to Friday from 9am to 5:30pm, and Saturday from 10am to 3pm, with no service on Sundays.

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Feedback after your holiday

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We value your feedback as to how we can improve your experience of PlanMyLuxe.

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If you have a problem during your holiday, you are obliged to inform our local staff immediately who will endeavour to put things right whilst you are on site. If your complaint is not resolved locally, please complete a report form on site (“declaration”) and follow this up by writing to our Customer Relations Department:
PlanMyTour Ltd t/a PlanMyLuxe
Customer Relations Department
314 Midsummer Boulevard,
Milton Keynes,
Bedfordshire,
MK9 2UB

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Or by email: customer.relations@planmyluxe.co.uk

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Please note the complaint must be received within 28 days of the completion of your holiday as per our terms & conditions. Any complaint received after this period will not be accepted. Please quote your membership and/or booking reference to enable us to process your complaint quickly and efficiently.
Please note that enquiries which are not relating to post departure (after travel) will not be answered or processed using this email or postal contact

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PlanMyTour Ltd t/a PlanMyLuxe has an obligation to acknowledge your complaint within 14 days, and to send a full reply to your complaint within 28 days. For more information please refer to our full terms and conditions here.

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If you wish to make "General comments" or "recommendations", please quote "no reply needed" to ensure that your feedback is forwarded to the relevant department or resort for future improvements.

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HOW TO MAKE A CLAIM
If you've experienced any issues during your holiday, please submit your claim here for our assistance.

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